Refund policy
Return Policy
We accept returns on swimwear and clothing that are unworn, unused, and have the original liner intact. To qualify for a return, items must be free from damage and meet these conditions.
Returns are accepted within 30 days of the delivery date, and customers can choose between store credit or a size exchange if size is in stock.
To initiate a return, please email us at info@madibuswim.com. Our team will provide detailed instructions to guide you through the process. Once your return is received and inspected, we will issue store credit or send you an exchange in your preferred size.
Please note that items purchased with store credit, as well as sale items, are final sale and cannot be returned or exchanged.
Email us at info@madibuswim.com for more help/information regarding shipping. We also have our FAQ's and other policy tabs here on our website to help you with any questions!
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@madibuswim.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
custom products (such as special orders or personalized items) or items on sale and items bought using store credit are not eligible. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the store credit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@madibuswim.com.
