Exchanges/ Changes to your order:
Update or Change Contact Information
To update your contact details or email address for order tracking, please contact us at info@madibuswim.com or DM us on Instagram @withmadibu or @madibuswim. Include your purchase details and the updated contact information so we can ensure you receive the latest updates on your order.

Change Shipment
If you need to change the shipping details for your order, please contact us at info@madibuswim.com or DM us on Instagram @withmadibu or @madibuswim with your purchase details. Please note that if your order was placed more than 24 hours ago, we may have already processed or shipped it. However, we are happy to assist you in contacting the shipping carrier to arrange a new shipping label.

Customers are responsible for any additional fees or duties associated with changing the shipping label.

Shipping delay notice (Holidays or Hurricanes)
Please be aware that during holidays or hurricane season in Florida, USPS may experience delays of 1-3 days in package delivery. While this is uncommon, it can occur during these periods.

If you notice a delay message when tracking your package, we encourage you to reach out to us at info@madibuswim.com or check our Instagram stories for updates. In the event that your package is delayed due to a natural disaster or holiday, we will do our best to support you and may offer compensation for a future order with Madibu.


STORE CREDIT
Return Policy
We accept returns on swimwear and clothing that are unworn, unused, and have the original liner intact. To qualify for a return, items must be free from damage and meet these conditions. Returns are accepted within 30 days of the delivery date, and customers can choose between store credit or a size exchange if size is in stock.

To initiate a return, please email us at info@madibuswim.com. Our team will provide detailed instructions to guide you through the process. Once your return is received and inspected, we will issue store credit or send you an exchange in your preferred size.

Please note that items purchased with store credit, as well as sale items, are final sale and cannot be returned or exchanged.

ISSUE WITH INVALID DISCOUNT CODES

If the Madibu discount code we gave you is invalid at checkout please contact us at info@madibuswim.com with details regarding your code.