Store Policy: MADIBU SWIM LLC

This includes your return, shipping, wholesale, and refund policies, as well as any other specific terms related to your products or services (like pre-order terms, exchanges, etc.). 

For more store information please go to our HOME PAGE and on the footer of our site, you will find more information on these topics!

Customer Care

It is of our highest priority to ensure we help answer any questions or concerns. Please email us at info@madibuswim.com or check out our “customer care” page below with more details to reach out! 

Privacy & Safety

We treat your personal information with the utmost respect and care. Our website is hosted through godaddy and shopify platforms, and we use a secure seller platform to ensure that all customers are protected while shopping with us.

Wholesale Inquiries

If you are interested in wholesale purchases and would like to know more about our pricing, please reach us here:

Info@madibuswim.com  or Wholesale@madibuswim.com 

or send us a DM at: 

@madibuteam @madibuswim also check out our “wholesale” page below under “contact” on the homepage.

Shipping Policy PLEASE FIND OUR “shipping and returns” page for more:

Domestic Shipping (USA):

All domestic orders are shipped via the United States Postal Service (USPS). After purchase, please allow 2-3 business days for processing and packing. Orders are processed Monday through Friday. Domestic deliveries typically take 3-7 business days. You will receive tracking information via email once your order ships. If there is an issue with your delivery, please follow up directly with USPS using your tracking number.

International Shipping:

We offer flat-rate international shipping ranging from $20-$40, depending on your destination. Shipping is handled via DHL Express or FedEx, and deliveries typically take 5-15 days. You will receive tracking information via email when your order ships.

Important Notes for International Orders:

Customers are responsible for any duties and taxes that may apply in their country. DHL/FedEx will collect these fees, and if not paid, the package may be refused, destroyed, or abandoned according to their policies.

If shipping costs are significantly higher due to a remote location, a team member will contact you to collect the additional shipping balance.Unclaimed, refused, or abandoned packages are not eligible for refund or replacement. 

Preorder:

For pre-order items, please refer to the specific item description for shipping details. If you have any questions or concerns regarding shipping, feel free to contact us at info@madibuswim.com.

Madibu Swim is not responsible for shipping delays, damage, or loss. Please keep an eye on your tracking number and track your packages to your doorstep to ensure a safe delivery.

Shipping delay notice (Holidays or Hurricanes)

Please be aware that during holidays or hurricane season in Florida, USPS may experience delays of 1-3 days in package delivery. While this is uncommon, it can occur during these periods.

If you notice a delay message when tracking your package, we encourage you to reach out to us at info@madibuswim.com or check our Instagram stories for updates. In the event that your package is delayed due to a natural disaster or holiday, we will do our best to support you and may offer compensation for a future order with Madibu.

Return Policy

We accept returns on swimwear and clothing that are unworn, unused, and have the original liner intact. To qualify for a return, items must be free from damage and meet these conditions. Returns are accepted within 30 days of the delivery date, and customers can choose between store credit or a size exchange if size is in stock.

To initiate a return, please email us at info@madibuswim.com. Our team will provide detailed instructions to guide you through the process. Once your return is received and inspected, we will issue store credit or send you an exchange in your preferred size.

Please note that items purchased with store credit, as well as sale items, are final sale and cannot be returned or exchanged.

PLEASE FIND OUR “shipping and returns” page for more